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Mobile Ticket Information

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device. texasrangers.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.

To order tickets on your mobile device:

  1. Visit texasrangers.com on your mobile device
  2. Click on the tickets link
  3. Select the game you would like to attend and click the T-link
  4. Purchase tickets via a secure checkout

Text Alerts

Text RANGERS to 76432 now to get Rangers ticket info sent straight to your mobile phone! Text messages will be sent to your phone about upcoming featured series and special ticket offers!

Text STOP to 76432 to opt-out at any time.

For HELP, reply HELP to 76432

Message and data rates may apply.

Expect 1-2 messages per week.

Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Sprint, T-Mobile, Verizon Wireless, US Cellular, Rogers/Fido, Bell Mobility, Sasktel, MTS, Telus, and Virgin

* No registration or premium subscription fees required. Message and Data Rates May Apply, contact your carrier for details.

FAQs

Passbook for iPhone and iPod touch

Mobile Passbook

To have your tickets added to your Apple Passbook Application:

  • Select a game you would like to purchase tickets for.
  • Choose 'Tickets@Home / Passbook' as your delivery method.
  • Complete the purchase.
  • From an iPhone or iPod running iOS6 or iOS7 with Passbook, go to the confirmation page or email, click on the link to go to the Tickets@Home page.
  • Select 'Add to Passbook' for each ticket or print the tickets to a standard printer.
FAQs
  1. What is a Passbook Ticket?
  2. How do I choose to purchase a ticket available for use with Apple Passbook?
  3. How do I get into the event?
  4. What if the barcode on my cell phone can't be scanned?
  5. How is my Tickets@Home / Passbook Ticket delivered?
  6. What does a Passbook Ticket look like?
  7. When is the Tickets@Home / Passbook Ticket delivered?
  8. What if I order more than one ticket?
  9. What if my phone is not compatible?
  10. What do I do when I receive my Tickets@Home / Passbook Ticket?
  11. What if I do not receive my Tickets@Home / Passbook Ticket?
  12. What if I delete my Passbook Ticket by mistake?
  13. What if I change my cell phone or it is lost or stolen?
  14. What does it cost to receive a Passbook Ticket?
  15. Can I forward my Passbook Ticket to a friend?
  16. What happens if I forget my phone or my battery dies at the stadium?
  17. What are the Terms & Conditions of the use of Tickets@Home / Passbook ticketing?
  18. What do I do if I lose my Passbook Ticket?

1. What is a Passbook Ticket?

Passbook is a feature within Apple's iOS 6. Passbook enables patrons to utilize Apple's iPhone as a ticket delivery platform. Apple Passbook features include the ability to perform actions, like alerts, based on time and geographic location. Tickets will display on an Apple iPhone from within Apple Passbook and from the patrons' iPhone lock screen when and where they are required allowing the user to present a 2D barcode to gain access to the event.

2. How do I choose to purchase a ticket available for use with Apple Passbook?

On the payment page, under Delivery Method, select 'Tickets@Home / Passbook'.

3. How do I get into the event?

You will need to enter through a designated gate at the stadium; this gate location will be specified in your purchase confirmation e-mail with your tickets. To gain entry, you'll need to retrieve the barcode from your Apple Passbook Application and present it to be scanned. As each Passbook Ticket barcode is scanned, a paper ticket is automatically printed and presented to you as you enter the stadium. Each ticket holder must retain their own paper ticket throughout the game.

4. What if the barcode on my cell phone can't be scanned?

The barcode that is stored within your Passbook Application is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your Passbook Ticket.

5. How is my Tickets@Home / Passbook Ticket delivered?

From an iPhone or iPod running iOS6 with Passbook, go to the confirmation page or email, click on the link to go to the Tickets@Home page. Select 'Add to Passbook' for each ticket or print the tickets to a standard printer.

6. What does a Passbook Ticket look like?

A Passbook Ticket contains a unique barcode, a barcode number and the customary ticket information that you are familiar with seeing on a paper ticket such as game date, time, section, row, seat, etc... The back of the ticket will contain venue information as well as Terms & Conditions.

7. When is the Tickets@Home / Passbook Ticket delivered?

The Tickets@Home / Passbook Ticket is delivered within a short time after you purchase the ticket. Typically, you will receive your ticket in under a few minutes, but delivery times may vary according to network conditions and the wireless subscriber's whereabouts related to coverage.

8. What if I order more than one ticket?

Each ticket purchased on a single order will be sent as a separate ticket file, e.g., if you purchase 3 tickets, you will receive 3 separate ticket files. Each ticket will need to be added to Apple Passbook and produced at the stadium to evidence entry.

9. What if my phone is not compatible?

Upon the attempt to download the ticket to Passbook, you will receive an error message indicating: "The Apple Passbook feature is currently supported on Apple iOS6 or later versions. Please access this feature from a Safari browser on a device that is running Apple iOS6 or later versions."

10. What do I do when I receive my Tickets@Home / Passbook Ticket?

You simply select "Add to Passbook" for each ticket purchased.

11. What if I do not receive my Tickets@Home / Passbook Ticket?

If you have not received your tickets via e-mail: Contact the Help Desk at 800-352-0212. Explain what happened and you will be helped with your order.

12. What if I delete my Passbook Ticket by mistake?

If you still have the Tickets@Home email links, you can either re-add the tickets to your Passbook application or you may reprint the Tickets@Home tickets via a standard printer. If not, please see the stadium's "Will Call" box office window where you will need to present your photo ID and the credit card you used to purchase the ticket(s).

13. What if I change my cell phone or it is lost or stolen?

If your cell phone is stolen contact the box office immediately; your original Tickets@Home / Passbook Ticket(s) will be cancelled and you will be able to pick-up reprinted tickets at the stadium's "Will Call" box office window. When you purchase your ticket, you will also be sent an e-mail with a link to the Tickets@Home tickets. These tickets may be printed out and presented at the stadium instead of the Passbook Ticket. Your Tickets@Home Ticket should only be used if your mobile phone is lost; damaged; or you otherwise delete the message containing your ticket. The purchaser understands that both ticket forms contain the same barcode number. That number is only valid for a single entry.

14. What does it cost to receive a Passbook Ticket?

All fees related to the actual Passbook Ticket(s) are included when you buy the ticket. However your cellular carrier may charge a data fee. Please consult your cellular plan for any charges associated with utilizing and downloading tickets via Apple Passbook.

15. Can I forward my Passbook Ticket to a friend?

For Apple Passbook features and functions, please consult with Apple Passbook information. Technically, if the link from the confirmation page and email is sent to another person, they would have access to upload those tickets to their Apple Passbook application as well.

16. What happens if I forget my phone or my battery dies at the stadium?

Please see the stadium's "Will Call" box office window where you will need to present your photo ID and the credit card you used to purchase the ticket(s).

17. What are the Terms & Conditions of the use of Tickets@Home / Passbook ticketing?

By using any aspect of Tickets@Home / Passbook ticketing, you are accepting the following terms and conditions. Full Details »

18. What do I do if I lose my Passbook Ticket?

If you still have the Tickets@Home email links, you can either re-add the tickets to your Passbook application or you may reprint the Tickets@Home tickets via a standard printer. If not, please see the stadium's "Will Call" box office window where you will need to present your photo ID and the credit card you used to purchase the ticket(s).

FAQs

MyTickets Mobile

MyTickets Mobile

You can enter Globe Life Park with your mobile phone by presenting your valid tickets in the free MLB.com At the Ballpark® application for iPhone and Android phones.

With MyTickets Mobile you can:

  • view a list of games for which you have tickets
  • present the electronic ticket image displayed on their device to gain entry into Globe Life Park
  • browse ticket inventory, and forward/transfer tickets to others

MyTickets Mobile can be accessed directly through the free MLB.com At The Ballpark app.

Tap on the "MyTickets" button on the ballpark page, log into the "MyTickets" portal with your MLB.com account. Choose the account, game and ticket, and action you would like to complete

If you have not already, to Link your MyTickets account to your MLB.com account email address go to the MyTickets > My Account > Link MLB Accounts tab.

If you have an existing registered MLB.com account:

  1. Enter your registered MLB.com email account and MLB.com password.
  2. Enter a nickname for your My Tickets account.
  3. Select the Link MLB.com Account button to associate the accounts.

My Tickets Log In

If you need to create an MLB.com account, please register your email address with the following steps:

  1. Enter your email address in the MLB.com email field.
  2. Enter the password you would like to associate with this account.
  3. Enter a nickname for this account.
  4. Select the Create new MLB.com Account.

Register Now Download At The Ballpark

FAQs
  1. How do I gain access to the game using MyTickets Mobile
  2. What if no tickets are displayed in the Ticket List?
  3. What if I can't load MyTickets Mobile on the At the Ballpark application?
  4. What if the barcode on my device can't be scanned?
  5. If I have more than one ticket for the game, do I have to present all tickets at the same time?
  6. What if I lose connectivity after I've retrieved my tickets?
  7. If I select tickets using MyTickets Mobile can I still print them out at a kiosk?
  8. If I select tickets using MyTickets Mobile can I still have them printed at a will call window?
  9. Can I login with my MyTickets account and password or with my MLB.com account and password?
  10. How do I link my MLB.com account and MyTickets accounts?
  11. What if I don't have a MyTickets account?
  12. What if I forgot my MLB.com password?
  13. What if I have more than one MyTickets account?
  14. Which events and tickets will be displayed?
  15. Will tickets be displayed if they have an active market offer?
  16. What Methods of Delivery work with MyTickets Mobile?
  17. Do tickets need to already be printed to view them in MyTickets Mobile?
  18. When I retrieve a ticket using MyTickets Mobile will it invalidate existing tickets that were previously printed?

1. How do I gain access to the game using MyTickets Mobile

Once you have selected the tickets for the game, present the display to the ticket taker at the gate to gain access to the event. In most ballparks as each barcode is scanned, a paper ticket (seat locator slip) may be printed and presented to you as you enter the stadium. Each ticket holder must retain their own paper ticket throughout the game.

2. What if no tickets are displayed in the Ticket List?

Make sure that you have logged in with the correct MyTickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.

3. What if I can't load MyTickets Mobile on the At the Ballpark application?

If you are unable to load MyTickets Mobile, then please go to the box office for assistance.

4. What if the barcode on my device can't be scanned?

MyTickets Mobile will automatically increase the brightness on iOS phones; for Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within MyTickets Mobile is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.

5. If I have more than one ticket for the game, do I have to present all tickets at the same time?

All active and unrestricted tickets associated with your MyTickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via MyTickets Mobile. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.

6. What if I lose connectivity after I've retrieved my tickets?

The data associated with MyTickets Mobile will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.

7. If I select tickets using MyTickets Mobile can I still print them out at a kiosk?

Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

8. If I select tickets using MyTickets Mobile can I still have them printed at a will call window?

Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

9. Can I login with my MyTickets account and password or with my MLB.com account and password?

To login to MyTickets Mobile from within the At the Ballpark app, users may login with their MyTickets account and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their MyTickets account.

10. How do I link my MLB.com account and MyTickets accounts?

Log in to the full My Tickets site with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.

11. What if I don't have a MyTickets account?

If you have an MLB.com account but do not have a My Tickets account, go the full My Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to MyTickets.

12. What if I forgot my MLB.com password?

A customer can request a new MLB.com account password from the At the Ballpark application "Settings > MLB.com Account" section by tapping on "Forgot password."

13. What if I have more than one MyTickets account?

Some patrons will have more than one MyTickets account for a specific team. When logging into MyTickets using the MyTickets account name and password, the login will be to a specific MyTickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked MyTickets account. When this occurs, the patron must select the target account to complete the login.

14. Which events and tickets will be displayed?

The Event List will display current and future events with active tickets. Tickets that have been Returned, Released, Exchanged, Resold, Forwarded, or Donated are not considered active and will not be displayed. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office for resolution.

15. Will tickets be displayed if they have an active market offer?

A ticket that has an active market offer (pending forward, pending resale, pending donation) that has not been completed is an active ticket and shall be included in MyTickets Mobile. If the market offer results in a resale, forward or donation the ticket shall no longer be considered active.

16. What Methods of Delivery work with MyTickets Mobile?

Any method of delivery can work with MyTickets Mobile. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to a ticket window for resolution.

17. Do tickets need to already be printed to view them in MyTickets Mobile?

No. If tickets were already printed, then MyTickets Mobile will display the existing barcode. If tickets have not already been printed, then MyTickets Mobile will generate a barcode when the tickets are retrieved.

18. When I retrieve a ticket using MyTickets Mobile will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then MyTickets Mobile will display the existing barcode