Looking for specific details on how things work at AT&T Park? Our A-to-Z Guide can answer your questions!
This A-Z Guide is designed to assist our fans by presenting information about the San Francisco Giants and AT&T Park offerings and accommodations for the 2011 season. The information is presented in alphabetical order for your ease of use.
AT&T Park was designed for all of our guests to enjoy. However, there are certain areas of the park that can only be accessed with a designated ticket. Guests should keep their ticket stubs with them at all times to avoid any confusion as they enjoy the ballpark and its amenities. Following are the various ballpark seating areas and designated access requirements:
Promenade Level (main concourse):
All ticketholders Field Club Level: Field Club, Virgin America Loft at McCovey Cove, Corona Beach Club, Salesforce Champion Suite, Lexus Dugout Club - Batter's Box and Dugout Box, and Oracle Suite Level ticketholders only
Virgin America Club Level:
Field Club, Virgin America Loft at McCovey Cove, Corona Beach Club, Salesforce Champion Suite, Lexus Dugout Club- Batter's Box and Dugout Box, and Oracle Suite Level ticketholders only.
Oracle Suite Level:
Oracle Suite Level ticketholders only. Guests with tickets to the Salesforce Champion Suite, Audi Legends Club, Virgin America Loft, Corona Beach Club, Lexus Dugout Club - Batter's Box and Dugout Box, and Virgin America Cub Level DO NOT have access to the Oracle Suite Level.
View Level (upper concourse):
All ticketholders Only guests holding tickets for the Corona Beach Club, Salesforce Champion Suite, Lexus Dugout Box, Hall of Fame Suite, Audi Legends Club, Lexus Batter's Box, and Virgin America Loft at McCovey Cove may sit in those seating areas.
Note: Ticketed guests of the Salesforce Champion Suite, Corona Beach Club, and Virgin America Loft at McCovey Cove may access the Field Club and Virgin America Club Levels.
Guests may sit only in the seats for which they have tickets.
ALCOHOLIC BEVERAGE POLICY
No alcohol (including non-alcoholic beer and wine) or illegal drugs may be brought into AT&T Park. Once inside the park, alcoholic beverages can be purchased throughout the park. The following restrictions apply:
ANCHOR PLAZA This large plaza is located directly behind the large scoreboard beyond the center field wall. It is a location for private parties and casual dining, and is the home of the Anchor Tap Room Bar.
Certified service dogs and service dogs in training for guests with disabilities, are welcome at AT&T Park. All other animals are prohibited. Dogs may be permitted in the park for the annual "Dog Days of Summer" promotional game, which will be held on August 25, 2013. Each dog must have a ticket to enter the park for this game. For more information, call (415) 972-2356.
ARTWORK IN THE PARK
AT&T Park boasts an eclectic collection of art both inside and outside of the park. The interior levels of the ballpark feature murals, plaques and photography. Statues and plaques also decorate areas surrounding the ballpark, highlighted by the Willie Mays statue located at the ballpark's main entrance.
The Virgin America Club Level has a variety of original artwork including WPA-era style murals by Jeffrey Skyles; memorabilia collage photos by Charles Maier, abstract murals by Calvin Grimm, and a collection of historical photography chronicling Giants history. The photos, updated every season, start in the right field corner of the park with year 1883 and end in the left field corner with year 2003. The Virgin America Club Level is also home to a permanent display area behind home plate to showcase Giants Memorabilia.
AT&T Park boasts an eclectic collection of art both inside and outside of the park. The interior levels of the ballpark feature murals, plaques and photography. Statues and plaques also decorate areas surrounding the ballpark, highlighted by the Willie Mays statue located at the ballpark's main entrance.
The Oracle Suite Level features a series of lithographs of historic ballparks by various artists, as well as two original Giants murals painted by Tom Mogensen. Original watercolor paintings of Giants players by Stanley Silver and images of Giants memorabilia are also located on the Oracle Suite Level.
AUDI LEGENDS CLUB
Located on the Virgin America Club Level in Sections 233 and 234, this high-end entertainment space can accommodate up to 100 guests in one space, or can be divided into two spaces, which can each accommodate up to 60 guests. The Audi Legends Club features retractable folding glass partitions that open onto a terraced patio. It is available on a per-game basis.
Sunday is the Giants official autograph day, when players, coaches, and alumni, sign autographs from the Bullpen Boxes in Sections 104/105 and 126/127 following the conclusion of batting practice. Autographs are for kids 16 and younger. Guests must have a special ticket to obtain an autograph. Ballpark ushers begin issuing autograph tickets on a first-come, first-served basis as soon as the gates open at the top of each designated section. On all other days, guests may seek autographs from the time the gates open until the end of batting practice. If guests are seeking autographs in a seating section other than their own, they may be asked to proceed to their designated seating section. Autograph Sundays are held at management's discretion and may be cancelled without advance notice.
AUTOMATED TELLER MACHINES (BANK OF AMERICA)
ATMs are located outside four of the six entrances at AT&T Park. Inside the park, ATMs are located in the Second and King Street and Lefty O'Doul areas on the Promenade Level; near the Concierge Desk on the Virgin America Club Level; and near the Willie Mays Lobby on the View Level.
AAA provides tow truck service during the game and up to an hour postgame to assist guests with lockouts, battery jumps and flat tires. A service truck will be located in the Giants parking lots. AAA can be reached at (877) 771-3383.
Baby changing tables are available in all public restrooms at AT&T Park. A mothers' lounge is available near the Virgin America Club concierge desk adjacent to the Willie Mays elevator lobby on the third floor.
BAGS, CONTAINERS & COOLERS
Paper and plastic grocery bags, purses, fanny packs, backpacks, lunch bags, diaper bags (backpack-style), soft-sided containers, handbags and briefcases are allowed into the ballpark as long as they do not exceed 16" x 16" x 8" in size. Schematic boxes are located at the gates for guests' reference. All bags will be thoroughly inspected before they are permitted into the ballpark. Hard-sided coolers will not be permitted. Guests are encouraged to arrive early and to allow additional time to enter the ballpark.
BANK OF AMERICA BUSINESS CENTER
Located on the Oracle Suite Level, the Bank of America Business Center provides a range of services for suite holders, Field Club and Virgin America Club Level guests, including faxing, and copying. Field Club and Virgin America Club guests must acquire a guest pass from the concierge on their respective levels to access the center.
The Bank of America Business Center also has two meeting spaces (Bank of America Conference Room, and Executive Meeting Room) that can be reserved for private meetings/events. Call (415) 972-2046 for more information on how to utilize the Giants Business Center on game days. Call (415) 972-1800 for more information on how to utilize the business center on non-game days. Catering is also available.
BANNERS & SIGNS
Banners and signs are permitted, provided they are baseball-related, in good taste and not of a commercial nature. American flags are permitted and may be displayed. Banners and signs may not exceed three feet in height or obstruct the view of other guests or ballpark advertising signage. Banners may not be hung or carried while the game is in progress or affixed to walls or any other structure in the park. The Giants reserve the right to remove any banner or sign.
BATTING CAGE AND SPEED PITCH
Located inside the Marina Gate (beyond the center field wall at field level), test your pitching speed and accuracy. Sharpen your batting skills in the soft toss batting cage.
Secure bike parking is available on the Port walk between the viewing portals and the Dignity Health Center, and is operated by the San Francisco Bicycle Coalition. The bike parking lot opens two hours prior to the scheduled first pitch until 30 minutes after the game's final pitch. There is no charge for this service, but a donation can be made. All proceeds benefit the San Francisco Bicycle Coalition. Employee bike parking is available next to the Second and King Street employee entrance by the Players Lot.
Celebrate a special Giants fan's birthday with a private tour of AT&T Park and a birthday lunch. During your guided tour through the Home of the San Francisco Giants you will learn a little bit of history about the team and their beautiful ballpark by the bay. The tour lasts approximately one hour and will take guests to the View Level, the Writer's Press Box or the Visitors' Clubhouse, an indoor batting cage, and a dugout. You will also have the chance to sit down in an area of the stadium to enjoy birthday cupcakes and a wonderful sandwich box lunch provided by Boudin Bakery. For more information call the Tours Hotline at 415-972-2400.
Bon Appétit provides fine food service on the Field Club, Virgin America Club and Oracle Suite levels, offers catering service for private parties at the ballpark, and also operates Public House. Bon Appétit is a Palo Alto -based restaurant company offering full food service management by providing café and catering service to corporations and schools. Bon Appétit has clients in 18 states and has 6,000 employees. Bon Appétit's clients include: Cisco Systems, Inc., DreamWorks, SKG, Hewlett Packard Co., Nordstrom, Inc., Novell, Inc., Oracle Corp., Silicon Graphics, Lewis & Clark College, Loyola University of Chicago, Reed College, Stanford University and University of Pennsylvania.
BOTTLES & CANS
Sealed plastic bottles and soft-sided juice containers are allowed in AT&T Park. Unsealed plastic bottles and soft-sided containers will be inspected and may be confiscated. Glass bottles and cans are not permitted in the ballpark. Alcoholic beverages (as well as non-alcoholic beer and wine) are not allowed in the park, regardless of container.
All Giants games are carried on the team's flagship station, KNBR (680 AM) and the Giants radio network with Jon Miller, Duane Kuiper, Mike Krukow, and Dave Flemming calling the action. Spanish language broadcasts are carried on the team's flagship station, KTRB, 860AM ESPN Deportes, with Tito Fuentes and Erwin Higueros calling the action for 83 games.
English Radio Network:
KTRB (flagship) 860 AM San Francisco, CA
NBC Bay Area and Comcast Sports Net Bay Area will televise more than 155 games during the 2013 season. Jon Miller, Duane Kuiper, Mike Krukow, and Dave Flemming will broadcast the games. Please refer to a Giants pocket schedule or go to sfgiants.com for the dates and times of all televised games.
Television Affiliates Comcast Sports Net Bay Area (Cable)
NBC Bay Area Channel 11 (NBC) SF-Oak-San Jose, CA KAIL-DT 7.2 (Digital) Fresno, CA KAME Channel 21 (MY) Reno, NV KEMY Channel 33 (MY) Eureka, CA KFBI Channel 48 (MY) Medford, OR KITV 4.2 (digital) Honolulu, HI KMAX Channel 31 (CW) Sacramento, CA KOTR Channel 11 (MY) Monterey, CA KRVU Channel 21 (MY) Chico/Redding, CA
CAMERAS & VIDEO EQUIPMENT
Cameras and video equipment are allowed in AT&T Park. However, the equipment may not obstruct the view of others. Guests are not allowed to reproduce or re-broadcast any film or videotape of Giants games for commercial purposes without written permission from the San Francisco Giants and Major League Baseball. The Giants reserve the right to ask patrons to put cameras or video equipment away.
Bon Appétit is the exclusive fine food caterer of AT&T Park. To contact Bon Appétit about catering your next event, meeting or party at the park, please call (415) 972-1515 to make arrangements and to obtain a complete menu and price list.
(Salesforce) This individual game Suite is located on the Promenade Level with the entrance near seating section 112. It is available for rent on a per-game basis. Call (415) 972-2298 for complete details. The price of the rental includes 30 game tickets and four parking passes.
Charter bus parking is located adjacent to the eastern edge of the Giants parking lots on Terry A. Francois Jr. Blvd.
Children under two years old do not need a ticket to enter AT&T Park. However, they must sit on the lap of an accompanying adult. Fold-up strollers should be stored under the seat. Non-folding strollers should be checked at the Guest Services Office located behind Section 119 on the Promenade Level or at the Concierge Desk located on the Virgin America Club and Oracle Luxury Suite levels.
CHINA BASIN HISTORY
In San Francisco's early years, the area where AT&T Park now stands was part of San Francisco Bay. It is believed that sand from Rincon Hill (which anchors the western end of the Bay Bridge) and rubble from the 1906 earthquake was used as landfill to create the parcel in the late-19th century. The area was then used primarily for shipping and industrial uses. The Pacific Mail Steamship Company imported silk, tea, rice and opium from Asia to the United States to a dock at the foot of Brannan Street. The dominance of Asian commerce around the Brannan Street wharf led to the area being called China Basin. Just west of the ballpark site, the Southern Pacific Railroad built its headquarters (1867) next to the rail yards at Fourth and Townsend streets. In 1915 Southern Pacific opened a mission-style passenger terminal at Third and Townsend streets.
CHINA BASIN PARK AT MCCOVEY POINT
Taking the New York Yankees' Monument Park one step further, China Basin Park boasts a comprehensive walk through San Francisco Giants history, with bronze markers dedicated to each of the Giants teams from 1958 (the Giants first year in San Francisco) through 1999 (the Giants last year at Candlestick Park). Each marker includes the team record, home attendance, Opening Day line-ups, batting and pitching leaders, and a full team roster with the names of all players who made an official game appearance that season. In addition, the northeastern section of the park, officially named McCovey Point, is blessed with a statue of Willie McCovey and recognizes all of the winners of the prestigious Willie Mac Award.
Also included in the shoreline park is the Barry Bonds Junior Giants Field, a small baseball field specially designed for T-Ball. With a short right field fence and beautiful vistas, the Barry Bonds Junior Giants Field instantly became a new Giants landmark. The Giants Community Fund, the Good Tidings Foundation and the Barry Bonds Family Foundation sponsor the field. Just beyond the right field fence of Barry Bonds Junior Giants Field is the "Wharf," a picnic area over the water with great views into the ballpark and of the bay.
China Basin Park is open year-round.
The King Street clock towers are the most prominent architectural features of AT&T Park. Each of the two towers is 122 feet tall and feature pyramid-shaped roofs topped by 45-foot tall flagpoles. The two clocks located on each of the two main towers are eight feet in diameter. Two smaller clock towers, measuring 47 feet tall and featuring three-foot diameter clocks, are located at the Seals Plaza and Lefty O'Doul Plaza entrances.
COMMEMORATIVE BRICKS IN WILLIE MAYS PLAZA
Personalized bricks pave the entrance to Willie Mays Plaza and feature the names and inscriptions of Charter Seat-holders and Giants employees who helped build AT&T Park and to commemorate the 2000 Inaugural Season. Personalized bricks also form the World Champions Walk that now surrounds the ballpark, and commemorates the Giants 2010 World Series Championship. Personalized tiles are also located at McCovey Point and China Basin Park. The commemorative bricks and tiles are no longer available for purchase.
The Giants value guests' opinions and suggestions on how we can provide quality customer service. Guests can leave feedback and comments about their experience at AT&T Park by filling out a guest comment card at the Guest Services Office near Section 119. Guests may also obtain a "We're Listening" form from any usher.
The Giants/Giants Community Fund Community Clubhouse is located on the Promenade Level directly behind home plate. It is a permanent location used by the Giants Community Fund and community partners of the Giants to interact with fans during a game in order to raise awareness for or educate the fans about an important community program or initiative.
Centerplate manages concession and merchandise stands and provides special catering services for AT&T Park. With more than 80 client venues throughout the continental U.S. and Hawaii, Centerplate specializes in serving ballparks, stadiums, amphitheaters, theme parks, airports, civic and convention centers and indoor arenas. Based in Spartanburg, S.C., Centerplate has been serving patrons for more than 30 years. In 1993 Centerplate established a toll-free National Customer Service Number, which enables customers to receive an immediate response and speak directly with an in-house customer relations specialist. Customers may call 1-800-578-SERVE (7378) from 9 a.m.-5 p.m. (Eastern Time), Monday through Friday. Centerplate offers a variety of items at stands located throughout the park.
Concierge desk services are available on the Virgin America Club and the Oracle Luxury Suite levels of the ballpark. Located behind home plate immediately adjacent to the elevator lobby, the Concierge Desk at both levels provides guests with an array of services including transportation information, restaurant recommendations and reservations, a guide to entertainment and relevant ticket information in the Bay Area, the Giants schedule and team information, and other special services upon request.
COORS LIGHT SILVER BULLPEN
This seating and standing room only area, with a heated platform viewing deck, is located in section 145 of the arcade. Coors products are available for purchase cash or credit.
CORONA BEACH CLUB
The Corona Beach Club is a 30-person private box located below field level adjacent to the visitor's bullpen, directly in front of Sections 105 and 106. Guests can rent the box on a game-by-game basis. Included in the cost of the box rental are 30 game tickets, four VIP Parking passes, and one case each of beer, soda and water. A limited catering menu is available. For additional information and pricing, guests may call Executive Sales at (415) 972-2298.
DESIGNATED DRIVER PROGRAM
The Good Sport Designated Driver program encourages guests to pledge not to consume alcohol during their stay at AT&T Park. Those who participate receive a coupon for one free soft drink, coffee or hot chocolate. Guests may sign up at the desk outside of the Guest Services Office behind Section 119 through the end of the third inning. Any guest wearing a Designated Driver wristband and consuming alcohol is subject to ejection from the ballpark.
DIGNITY HEALTH CENTERS
The Dignity Health Center is located on the Port walk near the Lefty O'Doul Bridge. Services available at the Dignity Health Center include on-duty physicians for occupational health, sports medicine and urgent care injuries and illnesses. In addition, the Center offers physical therapy, specializing in sports medicine and orthopedics, and radiology services. The center also supports the first aid services at AT&T Park. The Dignity Health Center is open from 7:30 a.m.-5:30 p.m., Monday through Friday. For more information, please call the Center at (415) 972-2249. Dignity Health is the official healthcare provider of the San Francisco Giants.
DISABLED/ACCESSIBLE GUEST SERVICES
The Giants are committed to providing every guest, including those with vision, hearing, mobility or other disabilities, with a comfortable and enjoyable experience at AT&T Park.
Accessible seating options are available throughout the ballpark in all of the seating categories and view perspectives (see BALLPARK MAP). Assisted listening devices are available upon request at the Guest Services Office located on the Promenade Level behind Section 119. In addition, all restrooms, drinking fountains, telephones, ATMs and counters at points of service at AT&T Park are accessible. Elevators are located at each of the four entrances to the ballpark (see BALLPARK MAP). Guests with disabilities and their companions are given first priority for service at all elevators. Guest services personnel are posted at each ballpark entrance to assist any guest requiring assistance in locating their seats and ballpark services.
Drop-off zones for guests with disabilities are located on both sides of the ballpark, one at the Second and King Streets entrance, and one on Third Street near the Giants Dugout Store (see BALLPARK MAP). The Second Street drop-off area can be reached from eastbound King Street or from southbound Second Street. The Third Street drop-off zone can be reached from northbound Third Street only. Disabled parking for the ballpark is available in all Giants parking lots. An accessible shuttle operates at regular intervals before and after events to transport guests with disabilities between the parking lots and the ballpark.
The Giants are committed to assisting non-profit organizations in their fund-raising efforts, providing more than $1.5 million in in-kind donations to nearly 3,500 community groups each year. If guests would like the Giants to consider making an in-kind donation to a particular fundraiser event or auction, they must fill out the the online request form.
Requests must be received at least two months in advance of an event. Requests for groups located outside of Northern California will not be considered. We DO NOT accept requests via fax, email, mail, or phone.
ELEVATORS & ESCALATORS
The elevators at Willie Mays Plaza and Second Street Plaza provide access to all levels of the park. The elevators at Lefty O'Doul and Seals Plaza provide access to the Promenade level only. In addition, at Willie Mays Plaza there is an escalator, which will move guests up before the game and change direction after the sixth inning to bring guests down after the game.
There are seven entrances to AT&T Park: Willie Mays Gate (Third and King streets), Lefty O'Doul Gate (near the Lefty O'Doul Bridge at Third and Berry streets), Marina Gate (along the Port walk behind center field) Second and King Street Gate (Second and King streets), Public House/Mijita, the Giants Dugout Store, and the Virgin America Loft at McCovey Cove (private entrance).
The Executive Offices are located in the Giants Building on Third Street, between King Street and the China Basin Channel (adjacent to AT&T Park). They are open from 8:30 a.m. - 5:30 p.m. on weekdays and remain open during all ballgames. The Executive Offices are not included on ballpark tours and they are not open to the general public.
Located on the Promenade Level, above the left field bleachers, the Fan Lot is an interactive play area for children and adults. Children ages 14 and younger can enjoy a "slide into home plate"? from one of the four slides inside the 80-foot wooden contour bottle. Guests of all ages can stroll up to the world's largest baseball glove, a vintage three-finger classic; and get an autograph rubbing from some of their favorite all-time Giants. Little kids can run the bases inside Little Giants Park. Guests may also purchase pictures of themselves at the ballpark or on the cover of Giants magazine.
At the Fan Lot Fantasy Photo Booth, ballpark guests have the opportunity to have a green screen photo taken, with a fantasy background of choice added. This is also the ordering and pick up location of prints taken by our professional photographers who roam the ballpark.
The Fan Lot offers guests not only a great view of the game, but also views of the city's skyline, the Bay Bridge, and San Francisco Bay.
On game days, the Fan Lot opens two hours before the first pitch, or in conjunction with the opening of the gates. It is also open year-round on many other days for the community to enjoy, free of charge. Please call
(415) 972-2000 for specific hours of operation.
Players respond to mail at their own discretion. Guests may send fan mail to players at:
"Name of Player"
Clubhouse San Francisco Giants 24 Willie Mays Plaza
San Francisco, CA 94107
The San Francisco Giants Fantasy Camp is held every year in Arizona. Participants get their own Giants uniform and take infield and batting practice with former Major Leaguers and even play in a game with the former stars! For more information on the Fantasy Camp program call (650) 342-5443.
Located at Seals Plaza/Marina Gate (China Basin Ferry Landing)
FIELD CLUB LOUNGE
The Field Club lounge boasts a warm, sophisticated atmosphere for Field Club ticketholders to relax and enjoy a variety of food options. Features include venues that provide "view cooking" and additional menu options, including a wine bar featuring a wide selection of California wines; a bar that provides a sleek, sophisticated look; a coffee bar; and the extremely popular Carvery food venue.
The First Aid Station, located on the Promenade Level behind Section 132, is open during all baseball games to provide evaluation and treatment to guests, for minor medical needs. Dignity Health's physicians, nurses and emergency medical personnel, staff the First Aid Station. King American Ambulance Service is available for medical emergencies.
FOOD AND BEVERAGES
Located throughout the ballpark are concession stands, bistros, and portable food carts featuring traditional ballpark fare and a wide variety of ethnic, gourmet, and specialty food concepts for guests of AT&T Park. The food and beverage offerings found at the ballpark continue to reflect the rich, local flavors and unique culinary offerings of the San Francisco Bay Area, with new food items introduced each season. Highlights include:
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GAME TIMES/GATES OPEN
Games start at 12:45 p.m., 1:05 p.m., 2:05 p.m., 4:15 p.m., 6:05 p.m., and 7:15 p.m. (See also Parking Lot and Park Gates. Gates open two hours prior to game time. Game times may be changed to accommodate national television.
GIANTS BUILDING LOCATION
GIANTS DUGOUT STORES
GIANTS DUGOUT STORES
The Giants have NINE Dugout Store locations for all game day and novelty needs. Stores carry everything from official Giants caps, jerseys and jackets to individual game tickets. Many items can be personalized with names on jerseys and jackets. Ask any store personnel for assistance.
NOTE: All Giants Dugout Stores have ticket.com outlets.
Giants Dugout • AT&T Park
Street Level along Third Street San Francisco, CA 94107
Monday through Sunday • 10 am -5 pm
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On game days, the store is open at least two hours before the game and at least ONE hour postgame.
Giants Dugout • AT&T Park
Street Level at 2nd and King Streets San Francisco, CA 94107
Monday through Sunday • 10 am -5 pm
On game days, the store is open at least two hours before the game and at least ONE hour postgame.
Giants Dugout • Embarcadero
Four Embarcadero Center Street Level at Drumm Street San Francisco, CA 94111
Monday through Friday • 10 a.m.-7 p.m. Saturday • 10 a.m.-5 p.m. Sunday • 12-5 p.m.
Giants Dugout • Palo Alto
425 UniversityAvenue Palo Alto, CA 94301
Monday through Saturday • 10 a.m. -8p.m. Sunday • 11 a.m.-7 p.m.
Giants Dugout • Serramonte
Serramonte Shopping Center #123 Serramonte Shopping Center Daly City, CA 94015
Monday through Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-7 p.m.
Giants Dugout • Stonestown
Stonestown Galleria 3251 - 20th Avenue San Francisco, CA 94132
Monday through Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-6 p.m.
Giants Dugout • Union Square
337 Geary Blvd. (Nextdoor to Lefty O'Doul's) San Francisco, CA 94102
Monday through Sunday • 10 a.m.-8 p.m.
Giants Dugout • Valley Fair
Valley Fair Shopping Center 2855 Stevens Creek Blvd. Space B-2171 Santa Clara, CA 95050
Monday through Friday • 10 a.m.-9:30 p.m. Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-7 p.m.
Giants Dugout • Walnut Creek
1231 South Main Street (Across from Broadway Plaza) Walnut Creek, CA 94596
Monday through Friday • 10 am -9 pm Saturday • 10 am -7 pm Sunday • 11 am -6 pm
Giants Enterprises is dedicated to developing opportunities for the San Francisco Giants organization beyond the operation of the Major League Baseball franchise. A wholly owned subsidiary, Giants Enterprises is charged with finding ways to utilize AT&T Park that will be complementary to Major League Baseball and sensitive to the surrounding neighborhood. This includes serving as an extension to the existing convention, meeting and event space for activities such as special events, receptions, and corporate and family entertainment shows. All employee policies pertaining to codes of conduct apply to all ballpark events. For more information, please call (415) 972-1800, or visit attpark.com.
Giants magazine, the official magazine of the San Francisco Giants, features in-depth stories and the latest news on the team, a player roster, a scorecard, and lots of photos of the team, on and off the field. The six-issue publication is sold at souvenir stands throughout the ballpark, at all Giants Dugout Stores and online at sfgiants.com/magazine.
Giants gift cards are available at all Giants Dugout Stores in $25 and $50 denominations, and at more than 500 distribution locations in California, Nevada and Hawaii, including Safeway, Lucky, Chevron, SaveMart, BevMo, Kmart, and Mollie Stone's outlets. They can also be purchased online atsfgiants.com and atgiftcardmall.com (for denominations of up to $500).
Giants gift cards can be used to purchase food, merchandise and tickets at AT&T Park, or online atsfgiants.com.
The Giants are committed to making AT&T Park the "greenest" ballpark in the country by making environmental stewardship a top priority.
Achievements: The MLB Sustainable Operations Committee of MLB Stadium Operations Directors has announced the San Francisco Giants as the winner of the 2012 Green Glove Award. This is the fifth consecutive year the Giants have received the award. The Giants had the highest recycling rate in Major League Baseball meaning they diverted the most waste from landfills. The Giants diverted 94.82% of their trash from landfill during the 2012 season. The Giants were also awarded the WRAP Award, The Waste Reduction Awards Program, administered by the California Department of Resources Recycling and Recovery (Cal Recycle) in 2010 for outstanding waste reduction efforts. In 2012 the Giants won The Governor's Environmental and Economic Leadership Award (GEELA), California's highest environmental honor. The program recognizes individuals, organizations, and businesses that have demonstrated exceptional leadership and made notable, voluntary contributions in conserving California's precious resources, protecting and enhancing our environment, building public-private partnerships and strengthening the State's economy. All awards are on the Club Level behind home plate in a sustainable display case.
LEED EBO&M Certification: The Giants, in partnership with PG&E and ABM, became the FIRST major league ballpark to receive U.S. Green Building Council certification for Leadership in Energy and Environmental Design (LEED) for Existing Buildings, Operations and Maintenance (EBO&M). The 2010 LEEDS Silver Certification recognizes the Giants and its partners' efforts to achieve sustainability and efficiencies in the areas of human and environmental health, including sustainable sites; water efficiency; energy and atmosphere; materials and resources; indoor environmental quality; and innovation in operations.
Green Garlic Fries Anyone? Sustainable Concession Stand: The Giants, in partnership with PG&E, ABM, Centerplate, Henny Penny and Coca-Cola, turned one of its most popular concession stands; the Gilroy Garlic Fries stand (Promenade Level, Section 119) into the ballpark's FIRST sustainable stand. This 550-square foot sustainable stand was completely retrofitted with Henny Penny Open Fryers, which reduce gas consumption by 32 percent, cut utility cost by more than half and automatically reduce cooking oil consumption by 12 percent. Coca-Cola's Energy Management System Cooler saves up to 35 percent more energy than traditional models. The
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standard lights were replaced with High Lumen lights and ballast lamp starters, which are the most efficient tube (T8) lights and starters available and use 36.5 percent less electricity. The signage in the stand, provided by EcoSignWorks.com, is made on 100 percent biodegradable and recyclable materials. The drink cups are recyclable and the paper boats and carry trays are compostable. The paint used to repaint the stand "green" is environmentally friendly. In all, the stands energy efficient appliances save enough energy to fry an additional 110 tons of garlic fries. Approximately, 800 pounds of garlic fries are prepared in this stand per game.
Green Team: The GREEN TEAM was established in 2009. The GREEN TEAM is comprised of designated employees who are easily identified by their unique uniforms and badges made from recycled materials. The Green Team proactively works with ballpark guests to assist with their recycling and composting of trash.
Recycling: The Giants are successful in diverting 94% percent of their waste from going to the landfill through an aggressive recycling and composting program that operates 24 hours a day 7 days a week. Recyclables and compostable trash include cans, bottles, plastic cups, cardboard, paper, wood pallets, electronic components, light bulbs, batteries, cooking grease, food waste and grass clippings.
Solar Power: The Giants, in partnership with PG&E, became the first MLB ballpark to install a solar system that generates green energy for PG&E customers in the City and County of San Francisco. PG&E installed 590 Sharp solar panels in three areas of AT&T Park - on the Port walk along McCovey Cove, on a canopy over the Willie Mays pedestrian ramp and on the roof of the Giants Building. Since its installation in 2007, the solar system has provided enough power to power over 5,200 homes, and avoids the emission of over 360,000 pounds of greenhouse gases.
Energy Efficiency: Since AT&T Park opened in 2000, improvements in energy efficiency have been a daily priority of the ballpark operations team, especially in the area of lighting retrofits. The fan experience has continually been enhanced throughout the years with the addition of party suites, food offerings, and game presentation (i.e., HD Scoreboard), and the additions have actually resulted in decreased energy usage. The lighting retrofits completed at AT&T Park have saved approximately 171,000-kilowatt hours of energy usage, which is the equivalent of powering 25 homes for a year. Retrofit projects have included replacing several hundred incandescent lights with compact fluorescent lamps, installing motion sensor lighting, replacing concourse signage lighting with an infrared-type high output lamp controlled by a low output ballast, installing Dyson hand dryers in designated bathrooms and stripe curtains in all walk-in refrigerators. The Mitsubishi Electric Diamond Vision HD scoreboard, installed in 2007, is 78 percent more efficient than its predecessor.
Water Conservation: The Giants have implemented a number of water conservation measures in their efforts to maintain one of the best playing fields in baseball. Conservation measures include: The installation of an irrigation clock, which receives weather conditions, including evaporation-transpiration information, from five different weather stations. It uses this information, coupled with the measured site data, to establish zone watering times. This has resulted in a 33 to 50 percent drop in irrigation water usage.
The usage of an amended infield mix from a 66% sand, 20% silt and 14% clay to a 50% sand, 25% silt and 25% clay infield mix. The increase of clay reduces the watering of the field by 33 percent.
The usage of an efficient irrigation head results in increased nozzle distribution of water and a pervasion wetting agent that allows the water to infiltrate the soil quicker.
The usage of a field wide sub-aeration system that can assist in water retention in the root system of the grass from the maintenance of positive air pressure in the drainage system
Non-Smoking Facility: AT&T Park is a 100 percent non-smoking facility. There are no longer any in-park designated smoking areas as the Giants move to ensure an environmentally friendly atmosphere for all. Smoking by electronic cigarettes or any vaporization is included in this prohibition.
AT&T Park - The Most Transit Friendly Ballpark in the Country: Since AT&T Park opened in 2000, it has been known as one of the most transit friendly ballparks in the country. It is conveniently accessible by all public transit systems servicing the San Francisco Bay Area. Encouraging fans to take public or alternative modes (to the automobile) of transportation to the ballpark was the Giants very first green initiative and one they have been committed to ever since fans started arriving at the park. The results have been nothing but positive as more than half the fans traveling to AT&T Park do so by bus, train or ferry. Many fans also walk or ride their bike, with on-site valet bike parking available. The Giants work closely with the public transit agencies to ensure convenient public transit schedules for fans, host public awareness days with the transit agencies and continually remind fans of the benefits of public transit.
GROUP SALES PARTY LOCATIONS
Anchor Plaza, Triples Alley (Port walk under the out-of-town scoreboard), Club King Street, Virgin America Flight Deck, and Club Mural Room.
The Giants are dedicated to providing a high-quality entertainment experience at AT&T Park. Guests interfering with a ball in play, using foul language, making obscene gestures, smoking or appearing to be in an impaired condition will be ejected from the ballpark. In addition, any guest entering the field of play or throwing objects in the stands or onto the field, with the exception of home run balls, will face arrest and prosecution.
GUEST SERVICES OFFICE
Guest Services personnel are stationed at the Guest Services Office, located behind Section 119 on the Promenade Level, for wheelchair requests, lost and found items, information about public transportation, game schedules, lost and found children and parents, and a variety of other services. Concierge personnel are available to assist guests on the Virgin America Club and Oracle Suite levels, near the Willie Mays Clock Tower elevators.
HALL OF FAME SUITE
Located in Luxury Suite #62 on the left field side of the Oracle Suite Level, the Hall of Fame Suite can accommodate up to 30 guests. It is available on a per-game basis.
KIDS RUN THE BASES (presented by See's Candies)
After every Sunday day game, weather permitting, children age 14 and under can run the bases. Please be aware of any particular circumstances that may affect this event such as a change in game time. Refer to the Giants 2013 season schedule for any affected dates. Children and their parents must exit the ballpark after the game and re-enter at the right field viewing portal from the Port walk. After guests have finished running the bases, they will be directed out of the ballpark by event staff behind home plate. See's Candies sponsor Kids Run the Bases and each participant will receive a See's Candies lollipop upon exiting the ballpark. The promotion may be canceled at the discretion of management.
KING STREET WINDOW DISPLAYS
Six window displays are located in the ballpark at street level along King Street, and house a series of informative exhibits.
Laser pointers are not allowed in the ballpark.
LEFTY O'DOUL PLAZA - BRIDGE
Lefty O'Doul Plaza is located at Third and Berry streets. The Lefty O'Doul Bridge is adjacent to the Lefty O'Doul Plaza entrance to AT&T Park and is the primary connector between the ballpark and the Giants parking lots. Joseph Strauss, who also designed the better-known Golden Gate Bridge, designed the historic bridge, which opened in 1933. The Lefty O'Doul Bridge is a working drawbridge that once carried streetcar and train traffic in addition to automobiles and pedestrians. During a recent renovation, two lanes of the bridge were outfitted with a pedestrian-friendly surface to accommodate the thousands of baseball guests who walk over the bridge from the parking lots to AT&T Park. The bridge is named after Francis Joseph "Lefty" O'Doul, one of San Francisco's most popular ballplayers. O'Doul's baseball career spanned five decades, and included time in uniform as a pitcher, outfielder, and manager. O'Doul spent parts of three seasons with the New York Giants, and played for and managed the Pacific Coast League's San Francisco Seals. In his most memorable Major League season, O'Doul batted .398 and hit 32 home runs in 1929.
The right field section of AT&T Park is named "Levi's® Landing." Levi's® Landing features the ballpark's signature right field wall and arcade. The Splash Hits counter keeps track of home runs hit into McCovey Cove.
A total of 668 light fixtures illuminate the playing field at AT&T Park. The fixtures are installed on five light standards, the tallest of which measures 178 feet. Special lighting technology allows for intense lighting of the inside of the ballpark and very little light leakage into the surrounding neighborhood.
LOST CHILDREN AND PARENTS Every child should be told to contact the nearest Ballpark Operations staff member should he or she become lost.should go to the Guest Services Office on the Promenade level near seating section 119. To help lost kids find their parents, small children should have their tickets pinned to their shirt or pants, or tucked into a pocket or sock at all times while inside the park. Guests may also obtain a wristband, on which a child's seat location can be recorded, from any Security or Guest Services supervisor at the Fan Lot, and at the Guest Services Office. (See Rounding Third Wristbands)
LOST AND FOUND
If a guest has lost an item during the game, he/she should contact the nearest Ballpark Operations or Guest Services staff member for assistance. All found items might also be turned into Ballpark Operations or Guest Services staff. Items will be held for one week. Unclaimed items will be donated to charity. Guests may call Guest Services at (415) 947-3395 and leave a detailed description of the lost item, with the time, date and location of where they think the item was misplaced. Guests may also e-mail Lost and Found at email@example.com with this information. Guests who lost an item in a Luxury Suite may call the Luxury Suite Office at (415) 972-2100. Guests will be contacted only if the item is found.
Lou Seal, the Giants zany, lovable mascot, is available for personal appearances during the off-season and when the Giants are on the road. All appearances will be scheduled on a first-come, first-serve basis. Schedule online or call (415) 972-2351 for more information.
MARGE WALLACE (March 24, 1926-June 21, 2003)
Marjorie Wallace, also known as Ballpark Marge, the No. 1 Giants Fan, passed away in 2003 at the age of 77. Marge was a longtime fixture at San Francisco Giants games. She began watching the Giants in 1960 and rarely missed a game at Candlestick Park and AT&T Park. Becoming such a part of the Giants family, Marge arrived hours before game time and was given her own personal chair in front of the Giants clubhouse where she sat and greeted the players with high-fives as they arrived. Marge will be missed, but never forgotten. A plaque with her picture hangs outside the clubhouse door, above where she used to sit, in Marge's memory.
Located behind the right field foul pole, this area of the China Basin Channel is affectionately referred to as McCovey Cove in honor of Giants fan favorite first baseman Willie McCovey. It is approximately 355 feet down the right field line from home plate to McCovey Cove. The cove is about 20 feet deep in the boat channel at the average low tide and 28 feet deep at the average high tide. The water temperature averages 58 degrees Fahrenheit.
The San Francisco Giants Media Guide provides a history of the franchise, as well as updated biographies and statistics on every player in the Giants organization. The guide can be purchased at any Giants Dugout Store, at ballpark souvenir stands, through the Giants web site at www.sfgiants.com, or by calling (415) 575-5101 or (800) 442-6873.
MEETINGS AND CONFERENCES
AT&T Park and many of the various venues and levels within the ballpark can be rented on non-game days for conferences, meetings, trade shows and private parties. Catering and event planning services are also available. Call (415) 972-1800 for information.
Giants merchandise can be purchased at the nine Giants Dugout Stores, online at sfgiants.com, or at in-park merchandise kiosks. Guests will find a wide variety of gifts and souvenirs at AT&T Park’s 15 merchandise locations, including two Clubhouse stores located behind home plate on the Promenade and View levels. Fans have the opportunity to purchase one-of-a kind items including game used jerseys, bats, balls, helmets and other items, at the From the Clubhouse merchandise location inside AT&T Park. All items are obtained from the field or clubhouse, and authenti¬cated by an MLB official who is at AT&T Park for all games, ensuring their authenticity before they arrive in the store. From the Clubhouse is open on game days, two hours prior to the game and one hour after the game, and is newly located on the Promenade Level behind Home-plate.
MIJITA AND PUBLIC HOUSE
The AT&T Park location is the second Mijita taqueria; the original Mijita is located at the Ferry Building. Mijita is a taqueria with a Bay Area flavor and features Mexican food from Traci Des Jardins’ childhood, which was inspired by her maternal grandmother, and the fare includes tacos, an al pastor vertical rotisserie and cazuela line, house-made tortillas and fan favorites like nachos and super tacos.
Adjacent to Mijita’s, Public House is designed to be a year-round destination for watching great sports, and features one of the largest draft beer and cask ale offerings in San Francisco, as well as a full bar. The menu has a variety of offerings including the Cubano, veggie, grilled cheese and grass-fed hamburger sandwiches, crab cakes, buffalo wings, baby back ribs and homemade desserts, to name just a few of the pub food offerings.
Public House and Mijita offer sit-down dining and to-go options, making grabbing food and going to the ballgame, or heading back to the office, quick, easy, and delicious.
MINOR LEAGUE AFFILIATES
The Giants have seven minor league affiliates: Fresno Grizzlies – AAA Pacific Coast League Richmond Flying Squirrels – AA Eastern League San Jose Giants – (High) A California League Augusta Green Jackets – (Low) A South Atlantic League Salem-Keizer Volcanoes – (Rookie) Northwest League AZL Giants – (Rookie) Arizona League DSL Giants – (Rookie) Dominican Summer League
The San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field.
NATIONAL ANTHEM National Anthem demo recordings are accepted during the offseason. If you or your group would like consideration for a performance, please mail a demo (CD or DVD) with your contact information, between November and February to: SF Giants, 24 Willie Mays Plaza, San Francisco, CA 94107, Attn: National Anthem.
NOISEMAKERS For the comfort and enjoyment of all guests, noisemakers of any kind (i.e., air horns, etc.) are prohibited at AT&T Park.
ORACLE LUXURY SUITES Located on the fourth level of the ballpark are AT&T Park’s 67 private luxury suites. Suite number 1 (the Tony Bennett Suite) through number 67 provide the ultimate place to entertain friends, family or business associ¬ates. Suites hold 12-30 people and are equipped with televisions, radio/ CD players, dual-line telephones, wet bar and refrigerator. Other amenities include: in-suite catering, Virgin America Club Level access, concierge service and priority reserved parking spaces. There are four “Party Suites” available on a per-game basis; The Audi Legends Suite located on the Virgin America Club level located above seating sections 233 - 234, Salesforce Champion Suite is located above seating section 113, the Virgin America Loft in the right field wall, and the Corona Beach Club is located below seating section 106. (See Audi Legends Club, Salesforce Champion Suite, Virgin America Loft, and Corona Beach Club) .
p PAGING GUESTS AT THE PARKIf guests need paging in case of emergency, they should contact a Guest Services representative who will then contact Ballpark Operations for approval. Be sure to note the guest's seat location, cell phone number and detailed information about the nature of the request.
PARKING LOT AND PARK GATES Ballpark parking lots open three hours before game time. Ballpark gates open two hours prior to game time. Special circumstances may necessitate an earlier opening.
|Game Time||12:45 p.m.||1:05 p.m.||1:10 p.m.||4:05 p.m.||5:00 p.m.||6:05 p.m.||7:05 p.m.||7:15 p.m|
|Parking Lot Opens||9:45 a.m.||10:05 a.m.||10:10 a.m.||1:05 p.m.||2:00 p.m.||3:05 p.m.||4:05 p.m.||4:15 p.m|
|Park Gates Open||10:45 a.m.||11:05 a.m.||11:10 a.m.||2:05 p.m.||3:00 p.m.||4:05 p.m.||5:05 p.m.||5:15 p.m|
The ballpark's parking lot, operated by Imperial Parking Corp., are located on the south side of the China Basin Channel across Lefty O'Doul Bridge. For season parking, please call Imperial Parking at (415) 227-0114.
Buses will drop off guests within two blocks of Willie Mays Plaza. Bus schedules and other transit information can be obtained at the Guest Services Office located behind Section 119 on the Promenade Level.
Taxicabs can be hailed at Second or Third streets across from King Street.
Click on the map to the right to see a larger view.
PORTWALK ACCESS AND POLICIES The Portwalk, located beyond the outfield wall, is one of the ballpark's most unique features. Guests can take in sweeping views of the bay while strolling along the water's edge. They can also stop to take an occasional peek at the ballgame in the tradition of the old knothole gang. Guests may view a ballgame, free of charge, for up to three innings or longer, depending on the size of the crowd. No alcoholic beverages, cans orh bottles are allowed in the viewing portals. The following rules apply to the Portwalk area:
1. Chairs on the Portwalk, swimming, feeding of the wildlife, private boat docking and fishing are not allowed in this area.
2. Vendors must obtain the proper permit before they can peddle goods along the Portwalk.
Giants management reserves the right to change or modify this policy as necessary.
Fishing is allowed off of the north pier adjacent to the South Beach Marina. Docking and launching of private vessels is available at the Recreational Boating Facility at Pier 38. Please call the Harbormaster at (415) 495-4911 for more information.
The Press Box is located on the Promenade and Virgin America Club levels. Credentials will be issued only to legitimate media. Season credentials will be issued only to those news agencies that cover the Giants on a daily basis. All agencies that wish to cover the Giants must submit a written request on official company letterhead by mail, fax or e-mail. Media rep¬resentatives who do not receive full-season credentials may obtain single-game credentials, subject to availability, by contacting the Media Relations Department at least 48 hours in advance, preferably by e-mail. Credentials must be worn visibly at all times.
Bob Stevens Press Box:
The Bob Stevens Press Box is located on the Promenade Level of AT&T Park, directly above Sections 113-117. The entrance to the press box can be accessed via the media elevator or adjacent stairwell from the Field Club Level walkway. The press box is a working area for the news media and no cheering or other distract¬ing noise is permitted at any time. Anyone violating this policy will be asked to leave the premises. Persons without credentials will not be admitted.
Hodges-Simmons Broadcast Center:
All broadcast booths for live game coverage are located at the Hodges-Simmons Broadcast Center on the Virgin America Club Level of AT&T Park (one level above the press box). From the Field Club Level walkway, take the media eleva¬tor or adjacent stairwell to the Virgin America Club Level to access the broadcast booths. Persons without credentials will not be admitted. Box 2 is the Visiting General Manager's box. The Broadcast Center can also be accessed from the Virgin America Club Level near Section 219.
Sam Skinner Media Lounge:
The Sam Skinner Media Lounge is located directly behind the broadcast booths on the Virgin America Club Level. The lounge is open for pre-game meal service beginning two hours prior to game time to accredited media members only. There is a nominal charge for meals.
Nick Peters Media Interview Room:
The Nick Peters Media Interview Room is located off the Service Tunnel adjacent to the Field Club Lounge.
Broadcast Booth Passes:
Radio and television announcers of the home and visiting clubs who wish to have guests in the broadcast booth must obtain broadcast booth passes. Broadcasters should make arrangements with their respective club media relations representative(s) in advance. Individuals without the appropriate credentials will not be admitted.
On the 250+ days when baseball isn't being played, AT&T Park provides an unparalleled setting for any type of private event - from a fantasy batting practice for your company to a corporate meeting or reception. Equipped with modern amenities and perfectly located on the waterfront with sweeping views of the bay, our professional event staff can assist you in coordinating a memorable experience for you and your guests. Please call (415) 972-1800 for more information, or visit attpark.com.
The Promenade Level is the main concourse level at AT&T Park. On this level, all guests can enjoy many of the park's amenities and experience breathtaking views of the city while circumnavigating the entire ballpark.
PUBLIC ACCESS DEFIBRILLATION PROGRAM, AED (Automated External Defibrillator)
More than 40,000 people visit AT&T Park on game days, increasing the likelihood that someone will experience sudden cardiac arrest. AT&T Park is the nation's first major league ballpark to implement a public access defibrillation program that protects both players and guests.
California law requires that authorized AED users undergo a six-hour training session before using the devices. A total of 24 AEDs (Automated External Defibrillator) have been installed throughout the ballpark. AEDs are strategically placed 1.5 minutes apart from each other. Prominent overhead signage denotes each AED location. Each location houses an alarmed cabinet with AED and first aid kits.
The locations are listed below:
|1||Giants office||2||Visiting Clubhouse|
|3||Field Club Tunnel||4||Field Club Lounge|
|5||Field Club Tunnel||6||Giants Clubhouse|
|7||Giants Dugout||8||Visitor's Dugout|
|9||Promenade - Section 105||10||Promenade - Section 113|
|11||Promenade - Section 119||12||Promenade - Section 128|
|13||Promenade - Section 133||14||Promenade - Centerfield Scoreboard|
|15||Club Level - Section 228||16||Club Level - Section 219|
|17||Club Level - Section 211||18||Oracle Suite Level - Concierge Desk|
|19||Oracle Suite Level - Suite #17||20||Oracle Suite Level - Suite #51|
|21||View Level - Section 334||22||View Level - Section 324|
|23||View Level - Section 319||24||View Level - Section 312|
PUBLIC HOUSE AND MIJITA
James Beard Award Winning Chef Traci Des Jardins opens two new eateries in the space formerly occupied by Acme Chophouse at AT&T Park, just off Willie Mays Plaza.
Public House is designed to be a year-round destination for great sports watching and will feature one of the largest draft beer and cask ale offerings in San Francisco as well as a full bar. The menu will have a variety of offerings including the Cubano, veggie, grilled cheese and grass-fed hamburger sandwiches, crab cakes, buffalo wings, baby back ribs and homemade desserts to name just a few of the pub food offerings. Phone number is 415.644.0240.
Adjacent to Public House at AT&T Park will be the second Mijita taqueria, the original Mijita is located at the Ferry Building. Mijita is a taqueria with a Bay Area flavor and will feature Mexican food from Des Jardins' childhood, which was inspired by her maternal grandmother, including tacos, an al pastor vertical rotisserie and cazuela line, house-made tortillas and fan favorites like nachos and super tacos. Phone number is 415.644.0240.
RE-ENTERING THE BALLPARK
During games, guests are permitted to leave the ballpark and return. They may exit any gate to have their hands and tickets stamped for re-entry. Upon return, each guest must show his/her stamped ticket stub and hand stamp to re-enter the ballpark at any gate. Guests re-entering the ballpark are subject to search.
There are 52 public restrooms (21 for men, 21 for women and 10 family) located on all levels throughout the ballpark. Restrooms on the Promenade and View levels are painted yellow for easy identification, and all contain baby-changing tables.
ROLLERBLADES AND SKATE SHOES
Guests must remove their inline skates prior to entering AT&T Park. Guests will be expected to store their skates safely under their seats. Skate shoes must be worn as shoes only while in the ballpark.
ROUNDING THIRD WRISTBANDS
The San Francisco Giants have implemented a name/seat location/phone number wristband program to help reunite children with their parents/ guardians if they become separated at the ballpark. Orange wristbands will be distributed at several locations throughout the ballpark during each weekend game. Wristbands can be obtained at the Guest Services Office near Section 119, the Fan Lot, and from Security and Guest Services supervisors positioned around the park.
RULES AT THE GAME
Please remind guests that Giants staff and the San Francisco Police Department will enforce the following ballpark rules:
SALESFORCE CHAMPIONS SUITE
This individual game Suite is located on the Promenade Level with the entrance near seating section 112. It is available for rent on a per-game basis. Call (415) 972-2298 for complete details. The price of the rental includes 30 game tickets and four parking passes.
In 2007, the Giants and AT&T installed a new Mitsubishi Electric Diamond Vision video display, the first 32x9 aspect ratio outdoor high definition scoreboard in North American professional sports. The video display measures 103 feet wide and 31½ feet high.
The scoreboard clock face, which includes the Giants name, is 25 feet in diameter.
Personalized scoreboard messages are available on a limited basis at Giants home games. Messages are $145 for Monday-Thursday games; $175 for Friday, Saturday and Sunday games; and $175 for premium games (Opening Day, Dodgers, Oakland, and Red Sox). Messages will appear on half of the centerfield scoreboard during a specified inning break. Partial proceeds benefit the Giants Community Fund. Order online, or call (415) 972-2349, or email firstname.lastname@example.org for more information.
Keep track of the game on an official Giants scorecard. Scorecards are available in the Giants magazine, or can be purchased separately for $1. Both are sold at souvenir stands around the ballpark.
SEALS PLAZA AT MARINA GATE
Located behind center field, this waterfront entrance to the ballpark features a statue honoring San Francisco's first professional baseball team-the Seals. Designed by Alfredo Osorio, the statue is a likeness of the team's logo-a seal balancing a baseball on its nose. Seals Plaza is also the entrance to the China Basin Ferry Terminal.
SECOND STREET GATE • PLAZA
The Second Street Gate is located at Second and King Streets and is one of four elevator entrances to the ballpark. The plaza area is the only plaza at AT&T Park located inside the park's gates. A ramp and elevator are available for accessible use to the Oracle Luxury Suites at this entrance. There is no Field Club Level access at this entrance.
The Security Office is located off Promenade stairwell in Section 131. Text the word FOUL (for a problem) or FAIR (for a comment / compliment) followed by your message to 69050. A discreet and effective response will be forthcoming.
Located behind Section 131 on the Promenade Level, the Security Office opens when gates open to the public, and remains open until approximately one hour after the completion of the game.
SKATEBOARDS/RAZOR SCOOTERS/GOPEDS, ETC.
Skateboarding and scooter riding in AT&T Park are prohibited. Guests may bring skateboards to the ballpark as long as they can be conveniently and safely stored under the seat.
In accordance with San Francisco City Ordinance, AT&T Park is a SMOKEFREE facility with no smoking areas. Smoking is not permitted anywhere in the ballpark. Electronic smoking and any other vaporized smoking is not permitted anywhere inside AT&T Park. The ballpark smoking policy is subject to change at the discretion of Giants management.
SPEED PITCH AND BATTING CAGE
Located inside the Marina Gate (beyond the center field wall on the field level), guests may test their pitching speed and accuracy. Sharpen your batting skills in the soft toss batting cage.
Located at each ballpark entrance.
Strollers are allowed into the ballpark. Fold-up strollers should be stored under the seat. Non-folding strollers should be checked at the Guest Services Office on the Promenade Level behind Section 119, or at concierge desks located on the Virgin America Club and Oracle Luxury Suite levels.
SUITE OFFICE LOCATIONS
Guests may tailgate in parking lots A and D, the bus lot, and outside of Pier 48. Guests must confine their tailgating to the space occupied by their vehicle. No adjacent spaces will be available for tailgating. Only charcoal BBQs are permitted and must be placed in an accessible area (i.e. not blocked by a vehicle). For fire safety, please use the orange coal bins to dispose of hot coals. Trash bins are located throughout the lots as well. For more information on parking and tailgating, please call Impark at
Party spaces are also available adjacent to Lot A in Lot D for large groups. Please inquire about party spaces when booking your group or call the Giants Group Sales Office at (415) 972-2298 for more information or to book group tailgating spaces.
Fan Lot Mini-Ballpark Video Board
The Little Giants Ballpark features two 65" Sharp LCD televisions, which are the largest TVs in AT&T Park. One shows the action on the big field, while the other shows the action on the small field.
Giants Wi-Fi Network
In partnership with AT&T, the Giants have installed over 700 Wi-Fi access points at AT&T Park, creating one of the largest public wireless hotspots in the world. Free Internet access is available to any fan that brings a smart phone, laptop, tablet, or other Wi-Fi enabled mobile device to the ballpark. In addition to Internet access, the Giants Wi-Fi Network enables fans to enjoy all the features of the top selling sports app of all-time, MLB At Bat 13 along with the official ballpark companion app, MLB At the Ballpark.
MLB At Bat 13 is the official mobile app of Major League Baseball and the #1 sports app of all-time, featuring live video (with an MLB.TV subscription) and radio broadcasts, along with an enhanced video library, scores and schedules, breaking news, interactive rosters, player stats and much more. MLB At the Ballpark is the companion app to MLB At Bat 13 focused on fans in the ballpark, personalizing fans' experiences with mobile check-in, social media and additional exclusive content.
There is a total of 577 flat-panel, fan-accessible high-definition televisions located throughout AT&T Park. They consist of a variety of Sharp, Samsung, and Planar LCD and LED units, which range in size from 17" to 65".
TICKET POLICIES See our Ticket Policies page for complete information.
Advance Tickets Ticket windows are located inside the ballpark on the Promenade level: Section 118 (between the Guest Services Office an the Giants Community Clubhouse).
Fans who purchased the 15,000 designated charter seats at AT&T Park, the best seats in the ballpark, bought the right to own their seats for life.
Cell Phone Scanned Tickets
This ticket delivery method allows guests to receive a text message containing a barcode for their tickets. The barcode is then scanned at a ballpark turnstile for admittance.
Charter and Season Ticket Purchases: In the event charter and season tickets are lost or forgotten, the Giants will reprint the tickets provided the following information can be confirmed: that the original tickets have not entered the ballpark and that the account holder on record initiates the request. The cost to reprint lost or forgotten tickets will be the face value of the original ticket(s). If the tickets have been used (already scanned into the ballpark) the customer will be required to purchase new tickets, subject to availability. Please remember that tickets are like cash and should be kept in a safe place. Lost or forgotten parking passes cannot be verified, therefore, not under any circumstances, will parking passes be reprinted or re-issued.
Individual Game Ticket Purchases
Under no circumstances are the Giants able to reprint or reissue tickets that are purchased for individual games.
All season ticketholders will have the opportunity to purchase their same seats for all postseason games played at AT&T Park. No additional tickets will be offered. All postseason tickets will be sold in strip form to include all possible postseason games, and will include a tiebreaker ticket, if needed.
Purchasing Tickets In Person: Individual game tickets may be purchased at any Giants Dugout Store location (see Giants Dugout Stores), the Ticket Relay kiosk, any authorized tickets.com location, or at the Advance Ticket Window located behind home plate on the Promenade Level during all home games.
By Phone: To purchase individual game tickets by phone, please call Tickets.com at (877) 4SFGTIX. To purchase 25 or more tickets, please call Group Sales at (415) 972-2298.
Internet: Visit sfgiants.com or tickets.com to purchase tickets online.
Print-At-Home Tickets: Ticketing technology allows guests to print tickets directly from their computer, rather than having them delivered via mail or held at Will Call.
Stub Hub!: Go online to sfgiants.com and click on the Stub Hub! icon to purchase the best seats in the ballpark directly from charter seat and season ticketholders. All transactions through StubHub! are facilitated by the Giants, and tickets are made available for pickup through the Giants automated Will Call system found at Willie Mays Plaza.
Season Tickets: To become a Giants season ticketholder and receive exclusive benefits reserved only for our most valued customers, please call (415) 972-2298, or email email@example.com. Packages start as low as $8 per game.
Group Tickets: Guests wanting information about tickets for groups of 25 or more should call a group sales representative at (415) 972-2298. Group seating is available (on a limited basis) in the View Reserved and the Bleacher sections of AT&T Park. Benefits of coming as a group include scoreboard recognition and prizes for the group leader.
Every effort will be made to replay a rained-out or postponed game. If a game is postponed (i.e. due to inclement weather) guests may use their tickets to attend the rescheduled game. If the game is canceled, guests may request a refund. Season ticketholders will receive a credit on their account for any canceled game. All tickets purchased through the Giants
(i.e. at the ballpark ticket office or at a Giants Dugout Store) must be submitted by mail to the AT&T Park Ticket Office at: AT&T Park, Attn: Giants Ticket/Client Relations Department, 24 Willie Mays Plaza, San Francisco CA 94107. All tickets purchased through Tickets.com must be returned to the point of purchase to receive a full refund. Guests may also obtain a refund by mail by sending their ticket and request to: Tickets.com Refunds,
P.O. Box 5256, Texarcana, TX 75501.
The Giants will reprint tickets at no charge in the event that tickets are stolen if a copy of the original police report is provided.
Once a ticket is purchased, it cannot be exchanged for a different game.
Dynamic Ticket Pricing:
The dynamic pricing structure allows the Giants to adjust ticket prices based on market demand. The Giants use a computer model created by Texas-based Qcue Corporation to set ticket prices. Dynamic pricing gives the team flexibility to keep pace with the secondary ticket market, and to adjust ticket prices based on unforeseen factors, such as team performance, the starting pitcher, promotional giveaways and the opposing team's performance, that could increase or decrease demand for a specific game. Please visit www.sfgiants.com for current pricing information.
All guests entering AT&T Park must have a ticket, except for those guests under two years of age who must sit on the lap of an accompanying adult. Tickets must be shown upon request by any Giants Guest Services, Security Staff, and SFPD personnel.
The unauthorized resale of tickets in, on or around AT&T Park property is not permitted under any circumstance and is prohibited by law. The Giants, their affiliates and the San Francisco Police Department will address any such violation appropriately. People caught selling tickets in violation of the law may have their tickets and their right to future tickets to AT&T Park revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized Giants ticket outlets only.
TOURS OF AT&T PARK
Public Tours of AT&T Park are offered at 10:30 a.m. and 12:30 p.m. every day, except when day games are scheduled. The tour, lasts approximately one hour and thirty minutes and includes visits to the press box, the Virgin America Club Level, a luxury suite, the batting cages, the visitors' clubhouse and dugout. When the team is in town, one or more of the areas may not be available. All tours are wheelchair accessible. There are no tours allowed in the Giants Building (Executive Offices). Tours depart from the Giants Dugout Store at AT&T Park. Tickets can be purchased at all Giants Dugout Stores, Tickets.com outlets and through the Giants web site at sfgiants.com. Tickets are $20.00 for adults, $10 for children 12 and under, and $15 for seniors 55 and over. Children two and under are free. Private tours can be customized to accommodate groups of any size. For more information on public and private group tours, call (415) 972-2400, or e-mail firstname.lastname@example.org. For more information Click Here »
Bay Area Rapid Transit (BART) provides service to AT&T Park via a transfer to MUNI Metro or MUNI bus service from Market Street. BART riders should transfer to MUNI Metro (T-Third, N-Judah or special ballpark-bound trains) at any Market Street subway station. AT&T Park is a 15- to 20-minute walk from the Embarcadero BART station. For more information on BART service to AT&T Park, please call (415) 817-1717.
Secure bike parking is available on the Port walk between the viewing portals and the Dignity Health Center, and is operated by the San Francisco Bicycle Coalition. The bike parking lot is open two hours prior to the scheduled first pitch until 30 minutes after the game's final pitch. There is no charge for this service, but a donation can be made. All proceeds benefit the San Francisco Bicycle Coalition. Employee bike parking is available next to the Second and King Street employee entrance by the Players Lot.
Limited boating facilities for private vessels are available near AT&T Park. South Beach Harbor offers guest slips by advance reservation only. For more information, call (415) 495-4911. Boaters should be advised that private vessels are not permitted to dock along the Port walk adjacent to the ballpark or at the China Basin Ferry Terminal.
Bus Service (See Transportation Map) Regular MUNI bus service on the 15 Third Street, 30 Stockton and 45 Union routes provide service to within one block of AT&T Park. For more information on bus service to AT&T Park, please call (415) 817-1717.
Caltrain Service (See Transportation Map) The Fourth and King Street Caltrain station is located one block from AT&T Park. For more information on Caltrain service to AT&T Park, please call (415) 817-1717.
Ferry Service (See Transportation Map) The China Basin Ferry Terminal is adjacent to Seals Plaza behind the scoreboard at AT&T Park. Ferry service to Giants games is available from Larkspur, Oakland, Alameda, and Vallejo. Guests can also take ferries from additional locations to the San Francisco Ferry Building from where they can walk to AT&T Park or catch the MUNI Metro (T-Third, N-Judah or special ballpark trains on game days) at Embarcadero Station or along the Embarcadero at Folsom Street. For more information on ferry service to AT&T Park, please call (415) 817-1717.
MUNI Metro Service (See Transportation Map): The Second and King Street MUNI Metro station is located directly in front of AT&T Park. The MUNI Metro T-Third and N-Judah lines serve the Second and King Street station. Additional MUNI Metro lines serve the ballpark before and after games. Transfers must be purchased in advance for post game transit from the Second and King Street ticket windows. For more information on MUNI Metro service to AT&T Park, please call (415) 817-1717.
Taxi Service: There are NO taxi stands outside the ballpark. Taxis do frequent the streets surrounding the ballpark postgame. We do not call taxis for guests, unless the circumstances are medically related. However, guests may hail taxis across the street at Second and King Streets and at Third and King Streets.
Unlike any other ballpark setting, this on-field space is the perfect place to host your guests before a game. With an all-inclusive food and beverage menu, access to the field to watch batting practice and the ability to accommodate 50-300 people, Triples Alley has it all! To top it off 30 minutes before first pitch guests will walk along the right field warning track to reach their Lower Box seat for the game (included with purchase). Call (415) 972-2298 for complete details regarding rental.
VIRGIN AMERICA LOFT AT MCCOVEY COVE
Nestled inside the brick archways of the right field wall, the Virgin America Loft at McCovey Cove can accommodate about 40 guests. The suite features a terraced patio with outdoor seating, which juts from the wall 10 feet above the playing field. A private ticket entrance with an elevator is located on the waterfront near the Lefty O'Doul Entrance Plaza.
VIRGIN AMERICA CLUB LEVEL
The entire third level of AT&T Park comprises the Virgin America Club Level.
VIRGIN AMERICA FLIGHT DECK
Located just outside the concourse behind seating sections 228 - 230 (down the third base line) of the Virgin America Club Level is this balcony over-looking the beautiful San Francisco sky-line replete with two open fire pits, and overhead space heaters. This relaxing space is home to the Widmer Brothers Bar.
VIEWING PORTALS (Knothole Gang)
Located along the Port walk in Right Field, fans can watch the games for free through the right field fence, from this first-come, first-serve, viewing area, reminiscent of the Knothole Gangs of the old-time ballparks.
WATER FOUNTAIN LOCATIONS
With the exception of law enforcement personnel, guests may not bring weapons of any kind into AT&T Park. Security supervisors should be notified if an off-duty career law enforcement guest arrives with a weapon. Please contact Security Control with name, address, phone number, seat location and a photo I.D. of the agency with which the individual is affiliated.
WHEELCHAIR ACCESSIBLE SEATS
Accessible seating options exist throughout the ballpark in all general seating categories and view perspectives (see BALLPARK MAP). Elevators are located at each of the four entrances to the ballpark (see BALLPARK MAP). Customers with disabilities and their companions are given first priority for service at all elevators. Guest Services personnel are posted at each ballpark entrance to assist any customer requiring assistance in locating their seats. Please call (415) 972-2000 for assistance in purchasing accessible seating.
In partnership with AT&T, the Giants have installed over 700 Wi-Fi access points at AT&T Park, creating one of the largest public wireless hotspots in the world. Free Internet access is available to any fan who brings a smart phone, laptop, tablet, or other Wi-Fi enabled mobile device to the ballpark. In addition to Internet access, the Giants Wi-Fi Network enables fans to enjoy all the features of the top selling sports app of all-time, MLB At Bat 13 along with the official ballpark companion app, MLB At the Ballpark.
WILL CALL/AUTOMATED WILL CALL
The Will Call windows are located next to the AT&T Park Ticket Office at Willie Mays Plaza along King Street. Will Call windows open two hours prior to game time. Tickets purchased by phone or on the team web site (sfgiants.com) can be picked up at one of the Ticket Relay kiosks by simply inserting the credit card used to purchase the tickets and selecting the game tickets to be dispensed. The kiosks are open 24 hours a day and are located outside the ballpark at the Willie Mays, Second and King, and Lefty O'Doul gates.
WORLD CHAMPIONS WALK
The World Champions Walk is made up of San Francisco Giants' fans' historical moments, memorialized in granite markers, and is located at the Plazas of AT&T Park, displaying personalized, engraved bricks that make up a walk of parallel lines around the ballpark.
WORLD SERIES CHAMPIONSHIP TROPHY
The 2010 and 2012 World Series Championship Trophies are located on the Virgin America Club Level of AT&T Park in the display cases behind home plate.
The Giants Yearbook is full of color photos of the Giants players and information on the front office staff. The yearbook can be purchased at the ballpark, at all Giants Dugout Stores and through the Giants web site at sfgiants.com.